Submission on End-user and Subscriber Service Charter Regulations

News-and-Updates-2

The draft Amendments propose a new Regulation that would oblige licensees to provide prepaid data
bundles with a minimum expiry period of three years. But the Act envisages that a service charter
should address customer-service matters only; the proposed Regulation goes beyond that and is
hence ultra vires.

To read the full submission, please click here.

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